Terms & Coaching Agreement

Effective Date: August 18, 2025

Welcome to Ellen Million Coaching! By accessing or using this website (www.ellenmillioncoaching.com) or purchasing any products or services, you agree to these Terms of Service (“Terms”). If you do not agree, please do not use this website or purchase services.

1. Acceptance of Terms

By using this website or purchasing services, you confirm that you are at least 18 years old and legally able to enter into contracts.

2. Services Offered

Ellen Million Coaching provides online coaching services, digital products, and related resources. All coaching services are subject to a separate Coaching Agreement agreed to at the time of purchase.

3. Purchases & Payment

• Payments are processed securely through Stripe.
• All prices are in CHF (unless otherwise stated) and may include applicable taxes.
• Payment must be completed before accessing coaching services or products.
• Failed or declined payments may result in suspension or cancellation of services.

4. Refunds & Cancellations

• Refund eligibility varies by product. Digital products are non-refundable unless defective, misrepresented, or not delivered as described.
• Coaching services are subject to the Coaching Agreement. Refunds for coaching packages follow the rules in that agreement, and may be issued if services cannot be delivered as agreed.

5. Account & Security

• If you create an account to access services, you are responsible for maintaining the confidentiality of your login credentials and all activity under your account.

6. Intellectual Property

• All content on this website, including text, graphics, logos, videos, and coaching materials, is owned by Ellen Million Coaching.
• You may not copy, reproduce, record, distribute, or share content without express written permission.

7. Prohibited Use

You agree not to:

• Violate any laws or regulations.
• Interfere with website functionality or security.
• Harass, abuse, or threaten other users.
• Use content for commercial purposes without permission.

8. Limitation of Liability

• Ellen Million Coaching is not liable for any indirect, incidental, or consequential damages arising from website use.
• The website and its content are provided “as is,” without warranties of any kind.
• Coaching results cannot be guaranteed; outcomes depend on the client’s own actions.

9. Governing Law & Dispute Resolution

• These Terms are governed by Swiss law.
• Any disputes will be subject to the exclusive jurisdiction of the courts of Zürich, Switzerland.
• Clients agree to first contact Ellen Million Coaching to attempt to resolve any dispute amicably. If resolution fails, parties agree to submit disputes to mediation before pursuing legal action.

10. Coaching Agreement

• All coaching services require acceptance of a Coaching Agreement at purchase.
• By booking coaching services, you confirm your agreement to the Coaching Agreement and Privacy Policy.

Part 2: Coaching Agreement

Effective Date: August 18, 2025

Business Information:
Ellen Million Coaching
Registered in Switzerland
Email: [email protected]

This Coaching Agreement (“Agreement”) is between Ellen Million Coaching (“Coach”) and the individual purchasing coaching services (“Client”). By booking or purchasing coaching services, the Client confirms they have read, understood, and agreed to this Agreement.

1. Coaching Services

• You are purchasing a 1:1 coaching package as described on the product page.
• Coaching sessions are conducted online via video call or another mutually agreed method.
• Package duration, number of sessions, and session length are specified at purchase.
• Coaching is designed to support personal and professional growth; results cannot be guaranteed.

2. Client Responsibilities

• Attend all sessions on time and actively participate.
• Complete any assignments or exercises provided.
• Maintain honesty and transparency in communication.
• Coaching is not therapy, counseling, medical, or financial advice. Clients are responsible for their own decisions, actions, and outcomes.
• Clients must inform the Coach of any current medical, psychological, or therapeutic care prior to starting sessions.

3. Payment & Invoicing

• Full payment is required at checkout.
• Prices are listed in CHF unless otherwise stated.
• An invoice will be sent to the email provided at purchase.
• Coaching packages are non-refundable, except where required by law (e.g., consumer protection rights or payment errors).
• If the Coach cannot deliver sessions due to unforeseen circumstances, undelivered sessions will be refunded proportionally.

4. Scheduling, Expiration & Cancellation

• All sessions must be booked and completed before the package expiry date.
• A one-month extension may be granted if requested at least 10 working days before expiry.
• Sessions cancelled with less than 48 hours’ notice are forfeited without refund.
• Clients must provide at least 48 hours’ notice to reschedule a session.

5. Termination

• Either party may terminate this Agreement with written notice to [email protected].
• Termination does not absolve the Client from paying for sessions already provided.

6. Confidentiality

• Coaching conversations are confidential and will not be shared except where required by law.
• The Coach may use anonymised information for professional purposes, including marketing, case studies, or publications, without identifying the Client.

7. Dispute Resolution

• Clients agree to attempt resolution directly with Ellen Million Coaching before pursuing legal action.
• Parties will make a good faith effort to resolve any dispute within 30 days.
• If resolution fails, parties agree to submit the dispute to mediation before court action.

8. Limitation of Liability

• Coaching outcomes depend on the Client’s choices and actions.
• The Coach is not liable for any direct, indirect, or consequential loss, damage, or injury arising from coaching.
• Coaching is provided with reasonable care, but specific results cannot be guaranteed.

9. Governing Law

• This Agreement is governed by Swiss law.
• Any disputes not resolved through direct communication or mediation will be subject to the exclusive jurisdiction of the courts of Zürich, Switzerland.

10. Age & Consent

• By booking services, the Client confirms they are at least 18 years old.
• Clients under 18 require written consent from a parent or legal guardian.